Welcome to the Demo Landing page

Demo Landing page

Schedule

All times are Pacific

Sort by Date

11:00 AM - 12:05 PM (ET)

Welcome Remarks and Keynote Address: Approaching Customer Communications and Marketing through a Diversity, Equity, and Inclusion Lens

2

Speakers

Glen Becerra

Los Angeles County Metropolitan Transportation Authority

Paul Skoutelas

American Public Transportation Association

Jeffrey Nelson

Rock Island County Metropolitan Mass Transit District (MetroLink)

Sonya Grier

American University

12:05 PM - 12:20 PM (ET)

Break

12:20 PM - 01:10 PM (ET)

Customer Experience

Speakers

Roan Bennett

Maryland Transit Administration

Aaron Weinstein

Los Angeles County Metropolitan Transportation Authority

01:10 PM - 01:25 PM (ET)

Break

01:25 PM - 02:15 PM (ET)

Crisis Communications

N/A

2

Speakers

Morgan Lyons

Lyons Strategic

Howie Padilla

Metro Transit

N/A

Gordon Shattles

Dallas Area Rapid Transit

Jennifer Recktenwald

Transit Authority of River City

02:15 PM - 02:30 PM (ET)

Break

02:30 PM - 03:45 PM (ET)

System-Size Roundtable – Small (Four million or fewer)

(Four million or fewer passenger trips annually)

Facilitator

Jennifer Hirsch

Rock Island County Metropolitan Mass Transit District

02:30 PM - 03:45 PM (ET)

System-Size Roundtable – Medium (4 million - 20 million)

(More than four million, but fewer than 20 million passenger trips annually)

Facilitator

Jaime Kazlo

Capital District Transportation Authority

02:30 PM - 03:45 PM (ET)

System-Size Roundtable – Large (More than 20 million)

(More than 20 million passenger trips annually)

Facilitator

Alicia Trost

San Francisco Bay Area Rapid Transit District

03:45 PM - 04:00 PM (ET)

Break

04:00 PM - 04:50 PM (ET)

Pivoting Your Marketing & Communications During COVID

Speakers

Edward Madden

Pace Suburban Bus

Dave Munley

Valley Metro

04:50 PM - 05:00 PM (ET)

Break

05:00 PM - 06:00 PM (ET)

Advice for Persevering through Challenging Times

Speakers

Glen Becerra

Los Angeles County Metropolitan Transportation Authority

Adelee Le Grand, AICP

Hillsborough Area Regional Transit Authority

11:00 AM - 11:50 AM (ET)

Employee Communications

2

Speakers

Jessica Olson

Greater Dayton Regional Transit Authority

Brittany Hoffman

Valley Metro

Lia Blanchard

Community Transit

Dylan Holmes

Community Transit

11:50 AM - 12:00 PM (ET)

Break

12:00 PM - 12:55 PM (ET)

Video/Animation

Speakers

Conan Low

San Mateo County Transit District

Nicholas Robles

SunLine Transit Agency

12:55 PM - 01:00 PM (ET)

Break

01:00 PM - 01:50 PM (ET)

Marketing and Communications Roundtable -- PIO Shop Talk

Facilitator

Maggie Daly Skogsbakken

Pace Suburban Bus

01:00 PM - 01:50 PM (ET)

Marketing and Communications Roundtable -- Transit’s Labor Shortage

Facilitator

Melissa Chrisman

Trinity Metro

01:50 PM - 02:00 PM (ET)

Break

02:00 PM - 02:50 PM (ET)

Marketing and Communications Roundtable -- Social Media

Facilitator

Ryan Armstrong

Orange County Transportation Authority

02:00 PM - 02:50 PM (ET)

Marketing and Communications Roundtable --Communicating the Value of Infrastructure Funding

Facilitator

Glen Becerra

Los Angeles County Metropolitan Transportation Authority

Paul Kincaid

Federal Transit Administration

02:50 PM - 03:00 PM (ET)

Break

03:00 PM - 04:00 PM (ET)

Wrap Up & Group Activity

Speakers

Jaime Kazlo

Capital District Transportation Authority

Speakers

Ryan Armstrong

Orange County Transportation Authority

Glen Becerra

Los Angeles County Metropolitan Transportation Authority

Roan Bennett

Maryland Transit Administration

Lia Blanchard

Community Transit

Melissa Chrisman

Trinity Metro

Maggie Daly Skogsbakken

Pace Suburban Bus

Sonya Grier

American University

Jennifer Hirsch

Rock Island County Metropolitan Mass Transit District

Sponsors

Posters

Explore posters and engage with the poster presenters

See All Poster Presenters

Networking

Join Networking Room
Join Networking Room

[custom-twitter-feeds num='5' showheader=true]

Ask a question or leave a comment.

Leave a Reply Cancel reply

You must be logged in to post a comment.

Privacy Policy ©2025 APTA-MCW 2021. All Rights Reserved. Powered by Performedia

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Others