newagenda

Schedule

All times are Pacific

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11:00 AM - 12:05 PM (ET)

Welcome Remarks and Keynote Address: Approaching Customer Communications and Marketing through a Diversity, Equity, and Inclusion Lens

Speakers

Glen Becerra

Los Angeles County Metropolitan Transportation Authority

Paul Skoutelas

American Public Transportation Association

Jeffrey Nelson

Rock Island County Metropolitan Mass Transit District (MetroLink)

Sonya Grier

American University

12:05 PM - 12:20 PM (ET)

Break

12:20 PM - 01:10 PM (ET)

Customer Experience

Speakers

Roan Bennett

Maryland Transit Administration

Aaron Weinstein

Los Angeles County Metropolitan Transportation Authority

01:10 PM - 01:25 PM (ET)

Break

01:25 PM - 02:15 PM (ET)

Crisis Communications

Speakers

Morgan Lyons

Lyons Strategic

Howie Padilla

Metro Transit

Gordon Shattles

Dallas Area Rapid Transit

Jennifer Recktenwald

Transit Authority of River City

02:15 PM - 02:30 PM (ET)

Break

02:30 PM - 03:45 PM (ET)

System-Size Roundtable – Small (Four million or fewer)

(Four million or fewer passenger trips annually)

Facilitator

Jennifer Hirsch

Rock Island County Metropolitan Mass Transit District

02:30 PM - 03:45 PM (ET)

System-Size Roundtable – Medium (4 million - 20 million)

(More than four million, but fewer than 20 million passenger trips annually)

Facilitator

Jaime Kazlo

Capital District Transportation Authority

02:30 PM - 03:45 PM (ET)

System-Size Roundtable – Large (More than 20 million)

(More than 20 million passenger trips annually)

Facilitator

Alicia Trost

San Francisco Bay Area Rapid Transit District

03:45 PM - 04:00 PM (ET)

Break

04:00 PM - 04:50 PM (ET)

Pivoting Your Marketing & Communications During COVID

Speakers

Edward Madden

Pace Suburban Bus

Dave Munley

Valley Metro

04:50 PM - 05:00 PM (ET)

Break

05:00 PM - 06:00 PM (ET)

Advice for Persevering through Challenging Times

Speakers

Glen Becerra

Los Angeles County Metropolitan Transportation Authority

Adelee Le Grand, AICP

Hillsborough Area Regional Transit Authority

11:00 AM - 11:50 AM (ET)

Employee Communications

Speakers

Jessica Olson

Greater Dayton Regional Transit Authority

Brittany Hoffman

Valley Metro

Lia Blanchard

Community Transit

Dylan Holmes

Community Transit

11:50 AM - 12:00 PM (ET)

Break

12:00 PM - 12:55 PM (ET)

Video/Animation

Speakers

Conan Low

San Mateo County Transit District

Nicholas Robles

SunLine Transit Agency

12:55 PM - 01:00 PM (ET)

Break

01:00 PM - 01:50 PM (ET)

Marketing and Communications Roundtable -- PIO Shop Talk

Facilitator

Maggie Daly Skogsbakken

Pace Suburban Bus

01:00 PM - 01:50 PM (ET)

Marketing and Communications Roundtable -- Transit’s Labor Shortage

Facilitator

Melissa Chrisman

Trinity Metro

01:50 PM - 02:00 PM (ET)

Break

02:00 PM - 02:50 PM (ET)

Marketing and Communications Roundtable -- Social Media

Facilitator

Ryan Armstrong

Orange County Transportation Authority

02:00 PM - 02:50 PM (ET)

Marketing and Communications Roundtable --Communicating the Value of Infrastructure Funding

Facilitator

Glen Becerra

Los Angeles County Metropolitan Transportation Authority

Paul Kincaid

Federal Transit Administration

02:50 PM - 03:00 PM (ET)

Break

03:00 PM - 04:00 PM (ET)

Wrap Up & Group Activity

Speakers

Jaime Kazlo

Capital District Transportation Authority

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